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New Contributor
Abba2003
New Contributor
September 27, 2026
Question

charged too much

I have recently swapped to a sim only plan at £16 per month, however my mobile banking app says £32 will be coming out my account tomorrow which is my old plan.

    3 replies

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    September 27, 2026

    Hi ​@Abba2003 

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile M

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Abba2003Author
    New Contributor
    September 27, 2026

    I have no private messages! 

    Hosai W
    iD Mobile Employee
    Hosai W
    iD Mobile Employee
    September 28, 2026

    Hi ​@Abba2003 

    I have checked and do see that there was a message sent to you and that you have replied as ell.

    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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