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Charged twice

  • July 30, 2026
  • 1 reply
  • 14 views

I payed for my phone bill on the 09 July and was charged 40.49 as normal . Then put a £50 payment down for next month as I know I was getting paid less . I have now been told if I don’t pay another 40.49 by the 08 August my connection will be cut off ? So 3 payments in one month ? 

Best answer by Hosai W

Hi ​@Stormclouds1 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,

Hosai

1 reply

Hosai W
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • July 31, 2026

Hi ​@Stormclouds1 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,

Hosai