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Community Member
kaidalily
Community Member
Sep 28, 2026 8:43 AM UTC

charged twice

been charged twice this month with only one sim. somehow still have an outstanding balance. don’t have money to be paying two times a month unnecessarily. i would like the second payment refunded. 

1 reply

Hosai W
iD Mobile Employee
Hosai W
iD Mobile Employee
Sep 29, 2026 12:52 PM UTC

Hi ​@kaidalily 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

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