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Community Member
kaidalily
Community Member
September 28, 2026

charged twice

been charged twice this month with only one sim. somehow still have an outstanding balance. don’t have money to be paying two times a month unnecessarily. i would like the second payment refunded. 

1 reply

Hosai W
iD Mobile Employee
Hosai W
iD Mobile Employee
September 29, 2026

Hi ​@kaidalily 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

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