Skip to main content
Community Member
LDartnell
Community Member
October 9, 2026

charged twice for monthly payment

  • October 9, 2026
  • 1 reply
  • 5 views

I changed my direct debit account and ID did take and then gave back the money which made me overdue so then I paid it and it didn't accept it in the app so I did it again and it took the money out twice and still says I haven't paid it.

    1 reply

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    October 10, 2026

    Hi ​@LDartnell 

     

    Thank you for getting in touch with us. 

     

    I am sorry to hear about the issues you have experienced with your payment.

     

    Please send us a private message via our socials (Facebook or Instagram )

     

    Thank you,

     

    Zandile M

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement