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Community Member
LDartnell
Community Member
Oct 9, 2026 1:31 PM UTC

charged twice for monthly payment

I changed my direct debit account and ID did take and then gave back the money which made me overdue so then I paid it and it didn't accept it in the app so I did it again and it took the money out twice and still says I haven't paid it.

    1 reply

    Zandile M
    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    Oct 10, 2026 7:43 PM UTC

    Hi ​@LDartnell 

     

    Thank you for getting in touch with us. 

     

    I am sorry to hear about the issues you have experienced with your payment.

     

    Please send us a private message via our socials (Facebook or Instagram )

     

    Thank you,

     

    Zandile M

    The iD Mobile Team

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