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New Contributor
April 1, 2026

charged twice today

  • April 1, 2026
  • 5 replies
  • 25 views

Hi, I have been charged twice today. Kindly refund please

    5 replies

    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    April 1, 2026

    Hi Olalekan,
     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.


    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    OlalekanAuthor
    New Contributor
    April 1, 2026

    No I haven’t gotten any messages. I’ve just checked. 

    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    April 1, 2026

    Please could you check again as this does take time to arrive.

    -Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    OlalekanAuthor
    New Contributor
    April 1, 2026

    Hello no one is responding to me after asking for my details privately. I don’t understand what is going on. I need my money back. Can someone say something? This is poor customer care service tbh

    Anneline M
    iD Mobile Employee
    iD Mobile Employee
    April 1, 2026

    Hi ​@Olalekan

     

    I can confirm that we have responded to your message. 

     

    Kindly please check your inbox. 

     

    ​​​​​​​-Anneline