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New Contributor
April 3, 2026

Charged without a contract.

  • April 3, 2026
  • 5 replies
  • 18 views

my contract had ended and was cancelled a long time ago, so why have i still been getting charged? im not paying for something that has been cancelled and reached the contracts end. you have still been charging me and have sent my bill to a debt collector but there is no contract anymore. I'm not paying for it. Your getting nothing from me because the contract had ended and the plan was terminated. You have been charging me when you should not have been. 

    5 replies

    WelshPaul
    Platinum 
Contributor
    Platinum 
Contributor
    April 3, 2026

    Read the terms and conditions of the contract you agreed to. Your agreement never ends unless you provide iD Mobile with 30 days notice or port out the number to a different network.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    GabzE2001Author
    New Contributor
    April 3, 2026

    They had the 30 days notice 

    WelshPaul
    Platinum 
Contributor
    Platinum 
Contributor
    April 3, 2026

    Do you have proof? You’ll probably need it.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    GabzE2001Author
    New Contributor
    April 3, 2026

    Yes I have emails

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    April 4, 2026

    Hi ​@GabzE2001,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    We'll speak to you there.

     

    Thanks.

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.