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charges

  • June 18, 2026
  • 1 reply
  • 16 views

Hi I’m just contacting as Iv changed my date for my direct debit but was not aware nor did it state on the app there was a charge of the extortionate price just to change the date! Due to already paying this months bill if the the price is the case I’d rather keep my direct debit at its usual date to avoid this charge 

1 reply

Hosai W
iD Mobile Employee
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  • iD Mobile Employee
  • June 21, 2026

Hi ​@StacyG,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overvie

I'll speak to you there.

 

Thanks,
Hosai