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helengabriel
Community Member
September 12, 2026

charging me my old contract price when i have upgraded

  • September 12, 2026
  • 1 reply
  • 7 views

I am paying for a second phone which I have upgraded however, two months later you are still charging me my old contract price, please rectify this and reimburse me the difference, thank you

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    September 15, 2026

    Hi ​@helengabriel,

     

    I'm sorry to hear this.

     

    From what you've described, it sounds like this may be a new plan rather than an upgrade, particularly if you're still being charged for the original contract two months later.

     

    If a new contract was taken out instead of an upgrade, you could end up with two active plans, each with their own monthly charge.

     

    As we're unable to view your account from the Community, we'd recommend contacting our Customer Service Team via Live Chat so they can review the account and confirm whether a new plan was created instead of an upgrade.

     

    https://www.idmobile.co.uk/live-chat

     

    Regards,

     

    Gemma M
    The iD Mobile Social Media Team

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