Hi ​@Treachmb, 

Thank you for getting in touch, and congratulations on your Samsung Galaxy S26 upgrade!

I’m sorry to hear that you’re having difficulty navigating the Samsung Offers portal to claim your £250 cashback. I understand how frustrating this can be when you’re trying to claim a promotion included with your purchase.

If you purchased your Samsung Galaxy S26 as part of the eligible promotion, you can submit your cashback claim through the following link:

https://samsungoffers.claims/AutumnUpgradeCashback

Please note the following promotion details:

• Promotion period: 9 September 2026 to 6 October 2026.
• Claim deadline: 5 November 2026.
• Claim period: You must submit your claim within 30 days of purchasing your device.
• Limit: One claim per eligible promotional product purchase.
• Non-transferable: The offer cannot be transferred to another person.
• Exclusions: The device must not have already been used to claim cashback under another promotion run by Samsung.

If you’re still having trouble submitting your claim, we recommend contacting Samsung Offers directly, as they manage the cashback claims and will be best placed to assist with any issues on their portal.

I hope this helps you claim your cashback successfully, and thank you for choosing iD Mobile!

Owethu