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Closed my account and final bill is negative

  • October 12, 2025
  • 1 reply
  • 32 views
G
Community Member

I received an email after I closed my account and my final bill is £-4.74. The email states that negative balance means I'm owed money back.

When checking my account, the bill shows amount due is £4.74 

Should I pay or wait to get paid back?

    1 reply

    Kash M
    iD Mobile Employee
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    • Kash M
    • iD Mobile Employee
    • October 13, 2025

    Hi ​@Gotfree,

    Welcome to the Community!

    If you have a direct debit active the amount should be taken automatically.

    However if you are due a refund we can process this back to the direct debit account.

     

    Kash

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