cna you please inform me why my bill was £89 last month and £106 this month!? data roaming didnt even work in usa

2 replies
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Please inform me why my bill has been so high last month and this month?! We were in USA and the phone didn’t even work over there!!!

Gemma M

iD Mobile Employee

Hi @emsymar,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

M

Marquerita T

iD Mobile Employee

Hi @emsymar.

Thank you for your post. I’m sorry to hear about the unexpected charges. I understand how concerning that must be, especially if your phone wasn’t working while you were in the USA.

To look into this properly, we’ll need to review your account and billing in detail. Please contact us directly via Live Chat so we can investigate and explain the charges for you: https://www.idmobile.co.uk/live-chat.

Once we’ve checked everything, we’ll be able to clarify what’s happened and support you further.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.