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Community Member
July 13, 2026

Complaint about my bill

  • July 13, 2026
  • 1 reply
  • 15 views

I am looking to make a complaint about my most recent bill. It says that I have additional charges of £45! Why is this. I was in Corfu and as per my research before travelling, this is included within my standard usage. 

    1 reply

    iD Mobile Employee
    July 13, 2026

    Hi ​@FreddieChico 

    Thanks for getting in touch. I'm sorry to hear that you've noticed additional charges of £45 on your latest bill.

    We'd be happy to look into this for you and check the reason for these charges. As we’ll need to access your account details, please send us a private message via our socials (Facebook or Instagram) or via our live chat at https://www.idmobile.co.uk/live-chat

     

    Thank you,

     

    Zandile m

    The iD Mobile Team 

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