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complaint resolved on 29th September but no refund

  • October 16, 2025
  • 1 reply
  • 6 views
L
New Contributor

I had two bills in error, and been paying two bills for 6 months.

 

Got sorted and said £60 refund would be processed on 29th September, no refund in my bank and cannot see a credit on my account. 

    1 reply

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • October 16, 2025

    Hi ​@Laurajayjay18 

     

    Thanks for getting in touch. 

     

    I can see you have posted a separate thread regarding this issue. 

    To avoid delays, we will continue to assist you from there. 

     

    Thanks, 

     

    Natalie 

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