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Community Member
September 17, 2026
Question

contact customer service

  • September 17, 2026
  • 3 replies
  • 28 views

I need to query my bill. How can I talk to someone?

3 replies

New Contributor
September 17, 2026

Hello, I changed the direct debit day to 28th, had an email confirming the change and to let me know the bill will be slightly higher. Please stop trying to take the money from my account and check the DD details.

Hosai W
iD Mobile Employee
iD Mobile Employee
September 18, 2026

Hi ​@HarveyTheRabbit 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Hosai W
iD Mobile Employee
iD Mobile Employee
September 18, 2026

Hi ​@g_king 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.