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Community Member
September 23, 2025
Question

contract

  • September 23, 2025
  • 1 reply
  • 16 views

Good morning 

I want to change my plan and transfer my number to another provider, but I can't because I have to pay a high termination fee. Please let me know when I can do this free of charge.

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    1 reply

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 24, 2025

    Hi there ​@Kwarciany, when you’re eligible to plan change/upgrade for free, this will show on the app. The app should currently show you your earliest upgrade date already.

     

    Thanks,

    Tyler

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