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my 24 month package has finished but why is ot showing that theyre taking money out again but it has not been upgraded. i have tried upgrading it online but its not working.

U

Usma raniAuthor

New Contributor

my 24 month package has finished but why is ot showing that theyre taking money out again but it has not been upgraded. i have tried upgrading it online but its not working.

Gemma M

iD Mobile Employee

Hi @Usma rani ,

I am so sorry to hear of the issues that you are facing regarding your upgrade, however we would not be able to assist you from here.

We kindly ask that you get in touch with our sales team either via live chat [https://www.idmobile.co.uk/live-chat] or give them a call on 0800 049 0250. They would be happy to help!

Regards,

Gemma M

The iD Mobile Social Media Team

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