Community Member

contract

3 replies
34 views

My contract finishes on the 2nd of October and somehow when I go on the app it says that I left Id mobile and now they want to charge me £80 for my final bill… I’m confused to why my contract already finished and why they want to charge me that much if my my monthly payment are no more than £50.

iD Mobile Employee

Hi @Karmello.

Thank you for your post. I can understand the confusion.

Could you contact us directly so we can get into your account and check exactly what's being charged and why?

You can reach us via: https://www.idmobile.co.uk/live-chat.

Thanks,

Marquerita

The iD Mobile Team

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New Contributor

Hi,

When does my contract end

thanks

iD Mobile Employee

Hi @Lauren_

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai

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