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Question

contract cancelled but getting bills

  • March 8, 2026
  • 1 reply
  • 16 views
M
Community Member

Hi there, we cancelled an account around start of Feb & today got an email saying next bill for March 8th to April 8th is due on 22/3. Sadly we can’t find the cancellation email, this is a common thing, as it’s been over 30 days since the contract was cancelled and tried to online chat tonight but only getting a Bot which wasn’t any help. Any suggestions? We will try again during office hours.

1 reply

Hosai W
iD Mobile Employee
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  • Hosai W
  • iD Mobile Employee
  • March 9, 2026

Hi ​@MGreen23

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

 

I'll speak to you there.

 

Thanks.

 Hosai

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