Do it yourself; simply navigate to LIVE CHAT page; simples😊

Hi ​@Davidthegoat147,

If your contract has finished and you’d like to cancel rather than continue paying the monthly line rental, you can do this through the iD Mobile app or My Account.

Go to:

Plan > Leave iD > Cancel my plan

You can then follow the instructions to arrange the disconnection.

If you’re moving to another network and want to keep your existing number, you’ll need to request a PAC code instead.

Please don’t simply cancel your Direct Debit, as this won’t cancel your iD Mobile plan and could result in missed payments.

If you’re unable to complete the cancellation or still require assistance, please let us know and we’ll be happy to help.

Regards,

Gemma M
The iD Mobile Social Media Team