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Community Member
Oct 21, 2026 5:58 PM UTC

Contract is up so i just want ti know what happens next

Hello,

 

my contract is up next month. What happens once I’ve fully paid? Does my bill come down as I would’ve paid off the phone

Loz

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    Oct 23, 2026 6:39 PM UTC

    Hi ​@Lozwond, 

     

    Thank you for reaching out, and I'd be happy to clarify this for you.

     

    Once your minimum contract term ends and you've paid off your handset, your monthly bill won't automatically decrease. Your existing plan will continue at its current monthly price unless you choose to upgrade or change your plan.

     

    When you're eligible to upgrade, you can check the available options directly in the iD Mobile app:

    1. Open the iD Mobile app and sign in.
    2. Select your mobile number.
    3. Go to Manage or Upgrade.
    4. Review the available handset and SIM-only plans.

    If you'd prefer to keep your current phone, you may be able to switch to a SIM-only plan, which could reduce your monthly cost.

     

    Alternatively, you can contact our Sales Team via Live Chat. They'll be able to check your eligibility and discuss the options available to you.

     

    https://www.idmobile.co.uk/live-chat

     

    We hope this clarifies what happens when your contract ends.

     

    Owethu