Skip to main content

Contract payment date error.

  • April 14, 2026
  • 1 reply
  • 3 views
D
Community Member

Hi,

I just started a new phone contract. I intended to set up the bill date for the 28th of every month. Unfortunately that wasn’t the case and I’m currently overdue for my first months bill. I had a previous contract with you guys and didn’t miss one payment. This time was due to error. I was hoping to be able to pay the first month bill and second months bill both on 28/04/2026. The end of this month. Any help would be greatly appreciated.

Thanks

Justin Dayus 

1 reply

Owethu M
iD Mobile Employee
Forum|alt.badge.img+5
  • Owethu M
  • iD Mobile Employee
  • April 14, 2026

Hi ​@Dayus1997, 

 

I’m really sorry to hear about the confusion with your billing date. I understand how frustrating it can be, especially when you intended to align it with your preferred payment date and have always maintained a good payment history with us.

 

I’ve just sent you a private message so I can help get this sorted for you.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

 

I’ll speak to you there and see what can be done to assist with your payment arrangement.

 

Thanks,

 

Owethu

Not the answer you were looking for?


Create a new topic and ask a question to the iD Community.


Create a topic
Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
Terms & ConditionsAccessibility statement