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Community Member
Chewitt
Community Member
August 20, 2026
Solved

Corfu - incorrect roaming

  • August 20, 2026
  • 8 replies
  • 61 views

Hi

i am in Corfu and just got charged £45 for data roaming when I have over 190GB and roaming is covered in Greece. I am not in Albania! How do I get charges removed from my bill please?

    Best answer by Owethu M

    Hi ​@Chewitt, 

     

    We're sorry to hear about the unexpected £45 roaming charge and understand why you're concerned, particularly as you're in Corfu and have roaming included in Greece.

     

    When travelling, your handset can sometimes automatically connect to a different roaming network, including networks that aren't part of the expected partner network for your destination. This can result in chargeable roaming usage even when roaming is included on your plan.

     

    This is why we strongly recommend setting your Bill Cap to £0 before travelling. This helps prevent unexpected out-of-plan roaming charges if your handset connects to a chargeable network.

     

    We'd recommend contacting us via Live Chat so our team can complete the necessary security checks, review the roaming usage and investigate the £45 charge further for you.

     

    We apologise for the concern and inconvenience this has caused and hope we can help resolve this for you.

     

    Owethu

    8 replies

    Owethu M
    iD Mobile Employee
    Owethu MAnswer
    iD Mobile Employee
    August 23, 2026

    Hi ​@Chewitt, 

     

    We're sorry to hear about the unexpected £45 roaming charge and understand why you're concerned, particularly as you're in Corfu and have roaming included in Greece.

     

    When travelling, your handset can sometimes automatically connect to a different roaming network, including networks that aren't part of the expected partner network for your destination. This can result in chargeable roaming usage even when roaming is included on your plan.

     

    This is why we strongly recommend setting your Bill Cap to £0 before travelling. This helps prevent unexpected out-of-plan roaming charges if your handset connects to a chargeable network.

     

    We'd recommend contacting us via Live Chat so our team can complete the necessary security checks, review the roaming usage and investigate the £45 charge further for you.

     

    We apologise for the concern and inconvenience this has caused and hope we can help resolve this for you.

     

    Owethu

      New Contributor
      Junior73
      New Contributor
      September 1, 2026

      Hi the exact same thing is happening to me I'm being billed for roaming Albania but I was in Corfu tried speaking to customer service and was the rudest woman I've ever spoke too and said I must of been in Albania.

      T

        iD Mobile Employee
        Zandile M
        iD Mobile Employee
        September 7, 2026

        Hi ​@Junior73 

         

        Thank you for getting in touch with us.

         

        I am so sorry that you are experiencing the same issue we recommend contacting us via Live Chat so our team can complete the necessary security checks, review the roaming usage and investigate.

         

        We apologise for the concern and inconvenience this has caused and hope we can help resolve this for you.

         

        Thank you,

         

        Zandile M

        The iD Mobile Team 

        Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
        New Contributor
        DanB2616
        New Contributor
        September 8, 2026

        Same thing has happened to me. I need my phone to have data whilst travelling around. I am now going to be forced to pay for an albania add on so I can have data, even though I am in Corfu Greece which should be covered in data roaming 

        New Contributor
        Junior73
        New Contributor
        September 9, 2026

        Customer service is a waste of time I won't be getting refunded best thing to go is buy another SIM card before you get changed extortionate rates by id mobile 

        New Contributor
        DanB2616
        New Contributor
        September 10, 2026

        What a joke. I tried to speak to someone on the live chat yesterday to ask for advice on what to do as I am still here for another 9 days. They said they can’t do anything now and to contact them when my next bill is due🤷‍♀️

        New Contributor
        Junior73
        New Contributor
        September 9, 2026

        I have dyslexia and haven't got a clue about changing phone settings  best thing to do is take your SIM card out and get another one as I'd mobile is complete waste of time and is cheaper to get  pay as you go SIM card with another operator 

        iD Mobile Employee
        Marquerita T
        iD Mobile Employee
        September 11, 2026

        Hi ​@Junior73.

         

        Thank you for your post. I'm really sorry to hear you've been having such a frustrating time with this, and thank you for letting us know about the difficulties you're facing. That's not the experience we want you to have.

         

        Please get in touch with our Live Chat team directly via https://www.idmobile.co.uk/live-chat they'll be able to give you proper support with the settings, and I'll make sure your dissatisfaction is escalated to the right team as well.

         

        Thanks,

        Marquerita

        The iD Mobile Team

        Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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