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corrected payment

  • July 28, 2026
  • 1 reply
  • 6 views

You of course tired to take my bill payment yesterday however it bounced. I have paid through the app yesterday but have received a text today stating the payment failed and you will try and take the payment in the next 5 days. I can see the first payment had failed on the app but I don’t believe you have registered that I have paid it. Please can you confirm you will not try and take the payment again when I have paid it? 

1 reply

Hosai W
iD Mobile Employee
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  • iD Mobile Employee
  • July 28, 2026

Hi ​@Sam1347 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai