Hi ​@Mry, 

We're sorry for the confusion regarding your contract and monthly payments. We understand why you'd be concerned if you've seen information suggesting that your contract has ended while you're still being charged each month.

If your minimum contract term has ended, this does not automatically mean that your iD Mobile service has been cancelled. Unless you request an upgrade or disconnection, the plan will continue on a rolling monthly basis and your monthly charges will continue as normal.

If you'd like to stop the service, you can request a disconnection, or if you want to keep your number and move to another network, you can request a PAC.

Please contact us via Live Chat so we can check the status of your account, confirm when your minimum contract term ended and explain the options available to you.

We apologise again for the confusion and appreciate your patience while we clarify this for you.

Owethu