New Contributor

Question

csncelled plan but direct debit has been taken

3 replies
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How do I get my money back on a bill I didn’t need to pay?

Gemma M

iD Mobile Employee

Hi @Forry,

I’m sorry for the confusion regarding the payment taken after your plan was cancelled.

The payment may relate to your final bill, which can include any outstanding balance or charges covering the period between your contract end date and the date the plan actually disconnected.

Your final bill will confirm exactly what the payment relates to, so we’d recommend checking the bill breakdown in your iD Mobile account.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

F

ForryAuthor

New Contributor

Hi Gemma.

my final bill was already paid. This bill has been taken from direct debit and the payment is the same amount I was paying previously.

how do I get reimbursed?

thanks

Gemma M

iD Mobile Employee

Hi @Forry,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

csncelled plan but direct debit has been taken

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