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Question

customer service are no help, data issue

  • June 30, 2026
  • 1 reply
  • 6 views
E
Community Member

So i have a 10gb plan with 20gb added every month as a bonus for being loyal, ive used 10.71gb of data and its all stopped working and shows 0 id mobile dont want to help and just constantly send automatic messages like you run out.

 

All im asking is where has my 20gb gone and there reply us buy more we dont know.

 

Frustrating as ive never dealt with a company with such little customer service.

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • July 2, 2026

    Hi ​@Ethanhar,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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