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Greybears
New Contributor
Sep 15, 2026 10:33 AM UTC
Solved

D/D not taken from my Bank

Direct Debit not left my Account yet. iD says I’ve paid what’s going on please anyone….

    Gemma M
    Gemma MAnswer
    iD Mobile Employee
    Sep 17, 2026 8:15 AM UTC

    Hi ​@Greybears,

     

    Upon having a look, I do see that we have managed to resolve your issue on the private chat.

     

    Please let me know if you are still having any issues so that we can continue to assist you as best as possible.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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    6 replies

    Zandile M
    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    Sep 15, 2026 11:52 AM UTC

    Hi ​@Greybears 

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile M

    The iD Mobile Team 

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    GreybearsAuthor
    New Contributor
    Sep 15, 2026 12:05 PM UTC

    Sorry no messages left! Please send again 

    New Contributor
    GreybearsAuthor
    New Contributor
    Sep 15, 2026 12:06 PM UTC

    Sorry no messages please send again 

    Gemma M
    iD Mobile Employee
    Gemma MAnswer
    iD Mobile Employee
    Sep 17, 2026 8:15 AM UTC

    Hi ​@Greybears,

     

    Upon having a look, I do see that we have managed to resolve your issue on the private chat.

     

    Please let me know if you are still having any issues so that we can continue to assist you as best as possible.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      New Contributor
      GreybearsAuthor
      New Contributor
      Sep 17, 2026 8:45 AM UTC

      Payment has now been taken. Issue appears to be resolved thanks 

      Marquerita T
      iD Mobile Employee
      Marquerita T
      iD Mobile Employee
      Sep 18, 2026 1:45 PM UTC

      Hi ​@Greybears.

       

      Thank you for the update.

       

      Thanks,

      Marquerita

      The iD Mobile Team

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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