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Greybears
New Contributor
September 15, 2026
Solved

D/D not taken from my Bank

Direct Debit not left my Account yet. iD says I’ve paid what’s going on please anyone….

    Gemma M
    Gemma MAnswer
    iD Mobile Employee
    September 17, 2026

    Hi ​@Greybears,

     

    Upon having a look, I do see that we have managed to resolve your issue on the private chat.

     

    Please let me know if you are still having any issues so that we can continue to assist you as best as possible.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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    6 replies

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    September 15, 2026

    Hi ​@Greybears 

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile M

    The iD Mobile Team 

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    GreybearsAuthor
    New Contributor
    September 15, 2026

    Sorry no messages left! Please send again 

    New Contributor
    GreybearsAuthor
    New Contributor
    September 15, 2026

    Sorry no messages please send again 

    Gemma M
    iD Mobile Employee
    Gemma MAnswer
    iD Mobile Employee
    September 17, 2026

    Hi ​@Greybears,

     

    Upon having a look, I do see that we have managed to resolve your issue on the private chat.

     

    Please let me know if you are still having any issues so that we can continue to assist you as best as possible.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      New Contributor
      GreybearsAuthor
      New Contributor
      September 17, 2026

      Payment has now been taken. Issue appears to be resolved thanks 

      iD Mobile Employee
      Marquerita T
      iD Mobile Employee
      September 18, 2026

      Hi ​@Greybears.

       

      Thank you for the update.

       

      Thanks,

      Marquerita

      The iD Mobile Team

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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