Community Member

DATA ADD ON NOT WORKING AND BEING CHARGED

1 reply
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Hi I have paid 5£ for the add on today, while being out my internet has not being working which I’m confused I have followed the steps to reset it etc, roaming is on.

i then checked my phone bill to see if it’s on there I see the 5£ and somehow the phone bill is £100+ can you please explain this as this is causing me some serious stress to why my phone bill is so high!

iD Mobile Employee

Hi @Niko70,

I'm sorry to hear this is causing you stress.

To help us understand what's happened, can you let us know whether you're currently in the UK or abroad?

The £5 add-on and the charges showing on your bill could be related, depending on where you're using the service and what the charges relate to.

Once we know whether you're in the UK or overseas, we can point you in the right direction.

Regards,

Gemma M
The iD Mobile Social Media Team

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