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Community Member
July 15, 2026
Question

Data add-on started too earliy

  • July 15, 2026
  • 1 reply
  • 5 views

I accidentally just bought £5 worth of data for Montenegro to begin now. I did not want it to start until 8am tomorrow morning. Please can you delay the start of my 24 hours. Either this or cancel it and I will purchase it again in the morning 

    1 reply

    iD Mobile Employee
    July 15, 2026

    Hi ​@Lizzymonds03 

     

    Thanks for getting in touch.

    I'm sorry, but we're unable to delay the start time of a data add-on or cancel and refund it once it has been purchased. This is in line with our Terms and Conditions.

     

    Thank you,

     

    Zandile m

    The iD Mobile Team 

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