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Community Member
Luke Myles
Community Member
October 7, 2026
Question

data bill not adding up or showing me the breakdown

  • October 7, 2026
  • 1 reply
  • 5 views

hi, i had a message 2 nights ago saying i was out of data, i then turned off my data in the morning but when i have logged in it is saying thay my bill is over £100, however i did not use my data since i recieved this message and when i click to view the breakdowm it does not tell me how this has happened, please could you let me know how this is possible?

    1 reply

    Hosai W
    iD Mobile Employee
    Hosai W
    iD Mobile Employee
    October 8, 2026

    Hi ​@Luke Myles 
     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.
     

    Thanks,
    Hosai

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