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Community Member
October 12, 2026
Question

Data charges to high for out of bundle

I received a £75 out‑of‑bundle data charge on 22/09/2026 for 1.4GB. My son used the phone and didn’t realise the data limit was exceeded. I didn’t receive any warning text about data running out. This charge is extremely high for such a small amount of data. Please review this and apply a goodwill credit or adjust the charge. Moreover, I checked that out of bundle charge for internet is 10.24 pence per Mb. 1.4 gigabyte is soured £15 , and charging me £75?

1 reply

Hosai W
iD Mobile Employee
iD Mobile Employee
October 13, 2026

Hi ​@Yuta4444 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,

Hosai

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