Hi ​@Kez99, 

Thank you for reaching out.

We do apologise for any confusion caused.

Please note that the iD Mobile app may show the payment as successful. However,the direct debit may be unsuccessful. 

As the payment was processed through your bank, we would recommend contacting them directly to understand if Direct Debit went through.

If you require any further assistance after speaking with your bank, please contact us via Live Chat or send us a direct message through one of our social media platforms, and we'll be happy to help further.

Owethu