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Community Member
June 7, 2026

data or calls not working

  • June 7, 2026
  • 1 reply
  • 8 views

It’s says I owe money and that my payment wasn’t made but on my payment history it says successful 

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    June 8, 2026

    Hi ​@Kez99

     

    Thank you for reaching out.

     

    We do apologise for any confusion caused.

     

    Please note that the iD Mobile app may show the payment as successful. However,the direct debit may be unsuccessful. 

     

    As the payment was processed through your bank, we would recommend contacting them directly to understand if Direct Debit went through.

     

    If you require any further assistance after speaking with your bank, please contact us via Live Chat or send us a direct message through one of our social media platforms, and we'll be happy to help further.

     

    Owethu