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New Contributor
Alasdair19
New Contributor
April 30, 2026
Question

Data Usage is way off

  • April 30, 2026
  • 3 replies
  • 30 views

My data allowance is showing as used up completely, plus £50 of additional charges. When I upgraded a couple months ago I had 90+GB in the bank too.  Which means I've used 150+ GB in a couple of months when I use very little data.  This cannot be right.  My phone says I've used approx 4GB and 9Gb for the previous 2 months.

 

The charges to my account are completely wrong and need to be removed.

    3 replies

    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    May 1, 2026

    Hi ​@Alasdair19.

     

    Thank you for your post. I’m sorry to hear about the concern with your data usage and charges. I understand why this would be worrying.

     

    To make sure we can properly review your account, usage, and billing details, please contact our team directly so we can investigate this for you and advise accordingly.

     

    You can reach us via Live Chat here: https://www.idmobile.co.uk/live-chat.

     

    Once we’ve had a look, we’ll be able to clarify what’s happened and support you further.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Alasdair19Author
    New Contributor
    May 1, 2026

    Hi I've gone through the live chat and it's now submitted as a complaint.  Thank you for responding however i think it's in the right team now 

    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    May 1, 2026

    Hi ​@Alasdair19.

     

    Thanks for the update.

     

    I’m sorry again that you’ve had to go through this, but I’m glad to hear your case has now been raised as a complaint and is with the correct team.

     

    They’ll review everything and get back to you as soon as possible with an update.

     

    If you need anything further in the meantime, please don’t hesitate to let us know.

     

    Thanks,

    Marquerita

    The iD Mobile Team

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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