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Community Member
October 22, 2025
Question

Data Usage Spike

  • October 22, 2025
  • 2 replies
  • 111 views

I usually use about 10GB of data a month, well below my 25GB allowance. This morning i received a text saying I was at 80% usage and shortly after another one saying I had used all of it. This can't be right. How do I get it rectified?

    2 replies

    andewhite
    Platinum 
Contributor
    Platinum 
Contributor
    October 23, 2025

    Probably best to use the iD Live Chat service to dispute the data usage, ​@Davestephenson

    Nobody in this public Internet forum can access your private iD account. 

     

    Forum member (non-iD).
    iD Mobile Employee
    October 23, 2025

    Hi ​@Davestephenson 

     

    Thank you for getting in touch. I completely understand your concern it must be confusing to receive those data usage alerts, especially when you usually use much less than your allowance.

    Sometimes, data usage can update with a short delay, meaning older usage may be processed all at once and appear higher than expected. To help us investigate this further, could you please confirm the following:

     

    Whether you’ve recently used your phone as a hotspot or downloaded any large updates or apps

    If you’ve been roaming abroad or using mobile data instead of Wi-Fi recently

    Once we have this information, we’ll be able to check your data usage in more detail and determine if any errors have occurred.

     

    Alternatively, please send us a private message so we can look into your account directly. You can reach us via Facebook, Instagram, Live Chat, our community page, or by emailing socialqueries@idmobile.co.uk. We’d really appreciate the opportunity to put things right for you.

     

    Thank you,

    Zandile 

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