DD not been taking out | iD Mobile Community
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Question

DD not been taking out

  • January 23, 2026
  • 2 replies
  • 9 views
G
Community Member

I changed my DD date to the first of every month yet nothing has been taken from my account in two months - what is actually happening I have a newborn and can’t be dealing with the hassle of going in manually paying the bill. What’s the point of having a DD set-up? 

    2 replies

    Geluk
    Silver Contributor
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    • Geluk
    • Silver Contributor
    • January 23, 2026

    Progress via id’s CHAT PAGE.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Z
    iD Mobile Employee
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    • Zandile M
    • iD Mobile Employee
    • January 23, 2026

    Hi ​@Geluk 

    Thank you for getting in touch with us, I am so sorry that the direct debit did not go through. I completely understand how frustrating this is, especially with a newborn to look after.

    If you’ve recently changed your Direct Debit date, it can take 1–2 billing cycles for the new date to fully take effect. During this time, payments may not be taken automatically, and the system can show the balance as payable manually instead. Please send us private message to look into this issue.

     

    Thank you,

    Zandile 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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