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New Contributor
October 29, 2025

Debit Debit

  • October 29, 2025
  • 3 replies
  • 19 views

J

    3 replies

    JoeKing
    Silver Contributor
    Silver Contributor
    October 29, 2025

    @Gibbo333  How can we assist you with your query about debit?

     

     

    Joe🙂

    Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉
    Gibbo333Author
    New Contributor
    October 29, 2025

    Hi... I've set up a DD on numerous occasions but it never Takes the payment and I have Todo it manually, I get at least 2 mgs everyday telling me my DD has been reinstated, as I think the money is coming out automatically as I've set up a DD , the missed payment having impact on my credit file. Can someone please take my monthly bill of the card I've provided. Thanks 

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    October 30, 2025

    Hi ​@Gibbo333 ,

     

    Thanks for getting in touch, and I’m really sorry for the trouble with your direct debit.

    If payments aren’t being taken despite setting up the DD, it may be a technical issue. Please check your bank details in the iD Mobile app and confirm with your bank that the mandate is active. If you'd like us to charge your monthly bill to the card you've provided, please email socialqueries@idmobile.co.uk with your full name and postcode, and we’ll escalate this for you.

     

    Lamiya
    iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.