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Help with the default 

Best answer by Tyler

Hey there @Maixenne, welcome to Community!

 

We’re sorry to hear that. Due to the urgent nature of your issue, and as kindly suggested by @Geluk, we’d recommend contacting our live-chat ASAP via the link below:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler

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5 replies

  • Author
  • New
 Contributor
  • 4 replies
  • June 26, 2024

I have been put on default 

I am a long time customers I took several contacts with you 

In 2019 I took a contact and pas it to my ex partner later he was paying it manually and missed one payment 

you sent my name to debt collection no phone number was mentioned on it that where the confusion started and I thought it was related to the previous contract I took for my daughter I even thought someone was using the phone fraudulently until I recently found that it was my ex partner 

I have been put on default I can prove that I was not using the phone you can even check the card payment used for payment 

could you please help me 


  • Author
  • New
 Contributor
  • 4 replies
  • June 26, 2024

This is really affecting me and my kids 

I paid the outstanding balance for the numbers I never used but fait enough I didn’t have choice 

can you tell me what I can do to sort out this matter 


Geluk
Silver Contributor
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  • Silver Contributor
  • 433 replies
  • June 26, 2024

Contact ID via their CHAT PAGE.


  • Author
  • New
 Contributor
  • 4 replies
  • June 26, 2024

Where Can I find their chat page 


Tyler
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 3551 replies
  • Answer
  • June 28, 2024

Hey there @Maixenne, welcome to Community!

 

We’re sorry to hear that. Due to the urgent nature of your issue, and as kindly suggested by @Geluk, we’d recommend contacting our live-chat ASAP via the link below:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler