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Community Member
Iki
Community Member
July 16, 2026
Question

Dept collectors Letter

Hi, 

I have received a letter from a debt collector claiming I owe money to ID yet I don’t and I feel it’s a scam. Can anyone help with this? Or has anyone else experienced it?

thank you 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    July 17, 2026

    Hi ​@Iki,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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