Hi ​@Usernamemadness, 

I’m sorry to hear about the unexpected charges while you were in Turkey. I understand how concerning this must be.

Please note that when using your device abroad, we do send usage and charge warning texts to help keep you informed of any potential costs. However, it’s important to be aware that roaming add-ons are data-only, and calls and texts are not included. Any calls or texts made while roaming are charged separately and can result in additional costs.

If a roaming pass is not fully applied to all data usage, or if any usage falls outside of the add-on, standard roaming charges may still apply.

For future travel, we strongly recommend setting a bill cap to £0 or a low limit before going abroad to help avoid unexpected charges.

That said, as this relates to a specific bill, we’ll need to review your account in detail. Please contact the iD Mobile Live Chat team or reach out via our social media direct messages, where an advisor can securely check your usage, review the roaming charges.

Owethu