Hi, I've just signed a new contract for another 12 months.
I know my bills may be different for the first month but the app bill & email bill are different.
The one above is my email bill.
The one above is the app which makes sense as it's pro-rata billed.
Can someone please advise?
Thanks
Hi
Thank you for getting in touch, and congratulations on your new 12-month contract.
You’re right that the first bill can sometimes look a little different. If the amount shown in the app and the email bill are not matching, it may be due to the timing of when the bill was generated or when the app last updated.
Please send us a private message so that we can look into your account.
Thank you,
Zandile
The iD Mobile Team
+3Hi
I've just sent you a private message to help get this sorted.
To find it, click your profile picture in the top-right corner and select ‘Private Messages’.
You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
I'll speak to you there.
Thanks,
Hosai
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