Skip to main content
New Contributor
sonny1991
New Contributor
July 2, 2026
Question

direct debbit keeps cancelling

I had another account that is no longer in use, I cancelled the direct debit and deleted this account

this then cancelled the direct debit on my active account, I re added this and since then I get 2-3 text messages every week saying we have reinstated your direct debit then I get a message to say I have an outstanding balance. 
I then have to log into my account and pay the balance by card, this has been ongoing now since April 

who do I speak to regarding this ? 

    5 replies

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    July 2, 2026

    Hi ​@sonny1991,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    sonny1991Author
    New Contributor
    September 28, 2026

    This has not been resolved and lead to a miss payment on my credit score, I have sent a private message but had no reply. Can someone look into this 

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    September 29, 2026

    Hi ​@sonny1991,

     

    I’m sorry to hear that this still hasn’t been resolved and that it has now resulted in a missed payment being recorded on your credit file.

     

    I’ve responded to your private message, so we’ll continue assisting you from there and look into this further.

     

    Regards,


    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    sonny1991Author
    New Contributor
    October 5, 2026

    Hi ​@sonny1991,

     

    I’m sorry to hear that this still hasn’t been resolved and that it has now resulted in a missed payment being recorded on your credit file.

     

    I’ve responded to your private message, so we’ll continue assisting you from there and look into this further.

     

    Regards,


    Gemma M
    The iD Mobile Social Media Team

    I have replied back to the private mail 6 days ago now and still no response, can this be looked into as we are now approaching 14 days since I raised this and there has been no progress. 

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement