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Question

direct debbit keeps cancelling

  • July 2, 2026
  • 1 reply
  • 0 views
S
Community Member

I had another account that is no longer in use, I cancelled the direct debit and deleted this account

this then cancelled the direct debit on my active account, I re added this and since then I get 2-3 text messages every week saying we have reinstated your direct debit then I get a message to say I have an outstanding balance. 
I then have to log into my account and pay the balance by card, this has been ongoing now since April 

who do I speak to regarding this ? 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • July 2, 2026

    Hi ​@sonny1991,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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