direct debbit keeps cancelling

6 replies
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I had another account that is no longer in use, I cancelled the direct debit and deleted this account

this then cancelled the direct debit on my active account, I re added this and since then I get 2-3 text messages every week saying we have reinstated your direct debit then I get a message to say I have an outstanding balance.
I then have to log into my account and pay the balance by card, this has been ongoing now since April

who do I speak to regarding this ?

Gemma M

iD Mobile Employee

Hi @sonny1991,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

S

sonny1991Author

New Contributor

This has not been resolved and lead to a miss payment on my credit score, I have sent a private message but had no reply. Can someone look into this

Gemma M

iD Mobile Employee

Hi @sonny1991,

I’m sorry to hear that this still hasn’t been resolved and that it has now resulted in a missed payment being recorded on your credit file.

I’ve responded to your private message, so we’ll continue assisting you from there and look into this further.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

S

sonny1991Author

New Contributor

Hi @sonny1991,

I’m sorry to hear that this still hasn’t been resolved and that it has now resulted in a missed payment being recorded on your credit file.

I’ve responded to your private message, so we’ll continue assisting you from there and look into this further.

Regards,

Gemma M
The iD Mobile Social Media Team

I have replied back to the private mail 6 days ago now and still no response, can this be looked into as we are now approaching 14 days since I raised this and there has been no progress.