direct debit

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Hi I had a issue with my direct debit last month because I have changed banks and forgot to change it. You then cancelled my direct debit and I just made a card payment to pay my bill. When I went back a few days later to set up a new direct debit you said I had to pay my bill again, which I did before I could set up direct debit. Which I did so my bill for this month has been paid. I have just received a txt this morning though saying you are taking the direct debit for this month which has already been paid.

Z

Zandile M

iD Mobile Employee

Hi @Cj250567

Thank you for getting in touch with us.

We understand your concern regarding the payment. As you recently made a card payment and have now set up a new Direct Debit, it’s possible that the message you received was sent automatically while the payment was already being processed on the account.

To make sure everything is correct and that you are not charged twice, please send us a private message via our socials (Facebook or Instagram), live chat https://www.idmobile.co.uk/live-chat so tha we can have a look into your account.

Thank you,

Zandile

The iD Mobile Team

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