Hi ​@Christine1978 

You can try this:-

You can set up a Direct Debit quickly and securely through the iD Mobile app by following these steps:

1. Open the iD Mobile app and sign in
2. Go to My Account
3. Select Payments / Billing
4. Tap Manage payment method
5. Choose Set up Direct Debit
6. Enter your bank account details and confirm the instruction

Once completed, you’ll receive a confirmation that your Direct Debit has been successfully set up.
 

You can also set this up via your online account at my.idmobile.co.uk by going to Billing > Payment methods.

If this is not successful then your best option is to contact an advisor via Live Chat  (The Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday) :-
 

 https://www.idmobile.co.uk/live-chat

When you contact the Live Chat :-

Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot. 

Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.
 

You can also contact iD Mobile by sending a private message via their Socials (Facebook, X or Instagram)  

iD Mobile social media accounts:-

• Instagram: @idmobileuk
• Facebook: idmobileuk
• X (formerly Twitter): @iD_Mobile_UK

or email socialqueries@idmobile.co.uk.

Good luck x

Hi ​@Christine1978,

Thank you for reaching out to us, please confirm if the above provided steps have worked for you?
If you still experiencing issues please feel free to reach out to us.

Thanks,
Hosai