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Question

direct debit

  • June 11, 2026
  • 1 reply
  • 9 views
H
Community Member

Hi there

I set up a direct debit on the 12th of May 2026 and I should of taken out on the 1st of June and it didn't I had to go in to the app and pay it myself.

Is there anything I can do about this? 

 

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    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • June 13, 2026

    Hi ​@HellsAngel1991,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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