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direct debit

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It's not letting me set up a direct debit

Gemma M

iD Mobile Employee

Hi @Daniellehall1997,

I am so sorry to hear that you are having trouble setting up your direct debit. Please follow the steps below:

Log in to the iD Mobile App or My Account online
Go to My Billing and then select Setup or Manage my Direct Debit
Follow the steps on screen

Your monthly Direct Debit payment will be taken from your account on or around 14 days after your bill is issued.

Please note that the Direct Debit instruction can take up to 10 working days to fully activate on your account. So, if you have a payment due within 10 days, we recommend making a manual payment first. This will make sure there’s no disruption to your service.

Regards,

Gemma M

The iD Mobile Social Media Team

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