Skip to main content

direct debit

  • June 17, 2026
  • 1 reply
  • 6 views
I
Community Member

i keep setting up a direct debit but it isnt working abd i have to pay manually

    1 reply

    Lamiya C
    iD Mobile Employee
    Forum|alt.badge.img+10
    • Lamiya C
    • iD Mobile Employee
    • June 19, 2026

    Hi ​@Ivanbotton79,

     

    Thanks for getting in touch, and I’m sorry you’re having trouble setting up your Direct Debit. I understand how frustrating it is having to pay manually.

     

    Please try the following steps:
    Make sure the bank account details are entered exactly as they appear on your bank statement
    Ensure the account is a UK bank account that supports Direct Debits
    Try setting it up again via the iD Mobile app → Billing → Payment methods
    Log out and log back into the app before retrying

     

    If it still isn’t working, please try:

    Adding a different bank account or debit card as a payment method
    Then attempt to set up the Direct Debit again

     

    Lamiya

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

      Not the answer you were looking for?


      Create a new topic and ask a question to the iD Community.


      Create a topic
      Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
      Terms & ConditionsAccessibility statement