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Community Member
June 17, 2026

direct debit

  • June 17, 2026
  • 1 reply
  • 12 views

i keep setting up a direct debit but it isnt working abd i have to pay manually

    1 reply

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    June 19, 2026

    Hi ​@Ivanbotton79,

     

    Thanks for getting in touch, and I’m sorry you’re having trouble setting up your Direct Debit. I understand how frustrating it is having to pay manually.

     

    Please try the following steps:
    Make sure the bank account details are entered exactly as they appear on your bank statement
    Ensure the account is a UK bank account that supports Direct Debits
    Try setting it up again via the iD Mobile app → Billing → Payment methods
    Log out and log back into the app before retrying

     

    If it still isn’t working, please try:

    Adding a different bank account or debit card as a payment method
    Then attempt to set up the Direct Debit again

     

    Lamiya

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