Hi ​@Karinawhite, 

Thank you for reaching out, and I'm sorry to hear you've been trying to set up your Direct Debit for so long. I understand how frustrating it must be to keep receiving the "Oops, something went wrong" message.

Please try setting up your Direct Debit again using an incognito/private browsing window rather than your usual browser. This can help resolve issues caused by cached data or stored cookies.

If possible, you can also try a different browser or device and then attempt to set up the Direct Debit again.

If you're still receiving the same error after trying this, please let us know and we'll be happy to assist you further.

Owethu