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New Contributor
VvrooomM
New Contributor
September 11, 2026

Direct Debit and payment issue.

  • September 11, 2026
  • 3 replies
  • 17 views

You sent me an email and text to say my payment had failed and account suspended. 
 

when I check account payments it says DD failed on 5th but next message says DD successful on 5th. I’ve now paid by card on 11th so have paid twice. What’s going on???

    3 replies

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    September 11, 2026

    Hi ​@VvrooomM 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile M

    The iD Mobile Team

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    VvrooomMAuthor
    New Contributor
    September 11, 2026

    There is no private message in my private messages!!!?

    New Contributor
    VvrooomMAuthor
    New Contributor
    September 11, 2026

    Still no private message. 

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