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direct debit cancellation

  • May 27, 2026
  • 2 replies
  • 8 views
B
Community Member

Hi 

I’ve received a text stating my direct debit has been cancelled due to missed payments? However on checking my bill history, no payments have been missed. 

Can you please advise further? 
thanks 

    2 replies

    Geluk
    Silver Contributor
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    • Geluk
    • Silver Contributor
    • May 27, 2026

    Take up with id via their CHAT PAGE.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • May 28, 2026

    Hi ​@Bexrich30,

     

    I am so sorry to hear that you have received this error. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat. 
     
     
    Once connected, simply explain your request and an advisor will assist you further.
     
     
    Thank you for your understanding.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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