Direct Debit collection issue

Forum|Forum|11 months ago
October 21, 2025
2 replies
57 views

My direct debit was due to be collected on the 20th - this has not left my account. there is more than enough money to cover the bill.

i have contacted the bank and they have said there are no payments marked as not sent or not collected so to contact ID mobile, but of course this is near on impossible.

Can someone at ID Mobile look into this from ID mobile

EDIT* - just for reference under the payments tab this months payment shows as “successful” but the money has not gone out.

Lamiya C

iD Mobile Employee

Hi @MikeJG

Thanks for your message , I completely understand how concerning it is when a direct debit doesn’t go through, especially when your bank confirms there were no issues on their end.

If you would like some further support with anything. our Live Chat team are available from:
9am - 8pm Monday to Friday
9am - 6pm Saturday, Sunday, and Bank Holidays.
You can access Live Chat here: www.idmobile.co.uk/live-chat.

It has been a great pleasure to assist you today. Please contact us again if you need more assistance.

Lamiya
iD Mobile Social Media Team

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M

MikeJGAuthor

New Contributor

Tried that, nobody available